In retail it is important to watch every cent when it comes down to what a transaction costs since the margin for sales are slim. If your customer has a shopping cart with a five dollars value it still needs to make sense for the mechant to offer a simple way to pay. Simple and cost affective are top prioritys for large retail stores online or in stores.

In one of our implementations for transaction availability, monitoring and correlation we used the composite application monitor for transaction for a biometric payment company. To pass on the savings of the retail transaction to the end customer as well as the merchant we had the opportunity to help deliver a solution for end-to-end transaction monitoring.

We replaced alot of fire-fighting systems management and helped start the direction towards service management. In reality in a 24x7 information systems department rather than responding to log file alerts with the keyword "Excepetion", we were able to identify key services and build synthetic transactions and correlate the transactions to the application, database, server and network.