CAM Solutions mission is to deliver an end-to-end availability and autonomic computing solution to our customers as a service, that helps bring customers technical operations to the next IT service management level.
The ability to focus on core competencies of the business rather than on monitoring and uptime. Through our own CAMLET software and enterprise class availabiltiy suite of products and solutions we help deliver monitoring and automation as a service through a multi-tenant architecture.
We also understand change is only a matter of time when it comes to your business services and your customers. Therefore we have architected our solution leveraging service oriented architecture (SOA) to quickly transform based on your changing business requirements.
Primary focus has been set into intergrating with the IT Infrastructure Library for our IT Operations to give your company the opportunity to quickly levergage what ITIL has to offer day one.
From managing systems to managing services
|
Level |
Maturity |
Process |
|
|
4 |
Value
|
- Linking of IT to business metrics
|
Service Mgmt |
|
3 |
Service |
- Service Level Management
- Capacity Management
- IT Service Continuity Management
|
Service Mgmt |
|
2 |
Proactive |
- Availability Management
- Problem Management
- Change Management
- Configuration Management
|
Service Mgmt |
|
1 |
Reactive |
- Tactical firefighting
- up/down
- Service Desk
- Release Management
|
Systems Mgmt |
|
0 |
Chaotic |
- Multiple Help Desks
- minmal standards
- user call-driver
- Incident Management
|
Systems Mgmt |